1) Who are we and what is this platform?
We (UNICO.ai CZ, s.r.o., ID no: 06118313, seated at Krakovská 1256/24, 110 00 Praha 1, the Czech Republic) are a Czech IT company that aims at improving cooperation between universities and businesses. We want this cooperation to be efficient, transparent, and beneficial for researchers, universities, entrepreneurs, and the society at large. As one of our contributions towards this goal we have created this smart platform called EXPERTS.AI: a platform in which other users may search for experts with relevant focus and expertise. The platform is based on public data and on data provided for this purpose by researchers and universities in accordance with relevant data protection rules.
2) What regulates the use of this platform?
If you encounter any problems while using the platform, please contact us. If we do not manage to accommodate your request and to settle our disputes by agreement, all disputes arising from the use of the platform or in connection with it will be finally decided:
in case you are not a consumer, by the Arbitration Court attached to the Czech Chamber of Commerce and the Agricultural Chamber of the Czech Republic by one arbitrator appointed by the President of the Arbitration Court in accordance with the On-line Rules of the Arbitration Court. The arbitration proceedings will be held in English. The e-mail addresses used for the conduct of the on-line arbitral proceedings are: firstname.lastname@example.org for us and the email you provided us through the platform for you;
in case you are a consumer (e.g., expert from university), by the competent Czech courts according to the place of domicile of UNICO.ai CZ, s.r.o unless the international dispute resolution rules for consumers state that the dispute shall be decided by other competent court.
3) Who can use this platform?
You may use our platform either as an individual (natural person) or as a representative of a corporation (legal person).
Most features of the platform can be used by registering and providing us with basic information about you (name, surname, email address, institution). If you register, you must provide us with true and accurate information about yourself. If your profile contains misleading or false information, we may remove your profile.
However, for certain features you may need to provide us with a proof of your identity and with a document stipulating that you have full powers/authority necessary for entering into the agreement on behalf of your corporation (organization, institution). This is necessary because we need to be reasonably certain about identities of all people that can have access to trade secrets and other confidential information.
4) What services do we provide?
We provide services based on the package (subscription) that you choose. We offer a simple package for free that allows you to try out our platform. On your wish, we can provide you also with additional (premium) services which will be available upon payment of a fee.
If you want to use our platform, you have to create an account. For that you have to provide us with accurate information about you and your activities.
5) What quality of services do we guarantee?
We want the services to run as smoothly and reliably as possible. However, that is not always possible due to technical problems, maintenance, upgrades or similar issues. If you use our platform and related services for free, we provide them to you “as it is”, without any guarantees. Among other things, we do not guarantee that our services and its use are suitable for a specific purpose. We do not provide any guarantee that our platform works without any error, fault, interruption or any other problem or in absolute security.
There are some events that are out of our control and for which we cannot take any responsibility. Such events include, without limitation, your illegal or abusive behaviour, network unavailability, terrorist or cyber-attacks, wars and other force majeure events.
We will inform you via email in advance if we know that there is going to be a service outage (e.g., in case of a scheduled maintenance).
6) How do we treat your data?
As our platform serves to enable cooperation and contact between academia and business, by registering on our platform, you agree that your profile will be visible to all registered platform users and that these users may search for your profile on the platform, access it and contact you through the platform or through e-mail address provided during registration. Such data include e. g., your basic identification, contact and professional data (incl. your company/institution and your position) and your research outcomes that you would like to be associated with.
You are allowed to change the data in your profile as long as your profile does not contain any misleading or false information. You may also disable the possibility for other platform users to contact you through the platform itself.
We will not allow other users to see the data that you label as private. We may, however, use such data for improving our algorithms; in doing so, we take adequate measures to prevent other users from reconstructing your private data from their search results.
7) How can you use our platform and how can we use your content?
You are allowed to use the platform and its services based on your registration (applicable for free functionalities) or paid subscription if such is necessary for the use of a premium service. This right to use does not constitute a licence. You agree that the right to use our platform is personal and you are not allowed to share your profile and enable usage of the platform to other people (for personal profiles) or to people outside your corporation/institution (for corporate/institutional profiles).
We retain all our rights in the software, algorithms, know-how, graphics etc. that form part of the platform. The platform is protected by the copyright laws and other intellectual property laws of the Czech Republic and by applicable international copyright treaties.
Unless you have our prior written consent, you are not allowed to decompile, disassemble, or reverse engineer our whole platform or any of its parts (nor even attempt to do so), or create any derivative works based on the platform, any of its parts or any other services provided by us to you. This limitation mainly includes the prohibition to use any of the data which are stored on our platforms. This applies to anyone using our platform (regardless of the registration).
You or the owner of the content retain the copyright in the submitted content, but by submitting it to the platform, you are granting us a non-exclusive licence to use your content for improving the cooperation between academia and businesses. By submitting your own content, you allow us to extract metadata for the purposes of indexing and improved searchability.
You acknowledge and agree that when you post content on your profile, you are doing so at your own discretion and risk, including any reliance on the accuracy or completeness of that content.
8) Are there any things that you should not use the platform for?
Yes, you should not do any of the following:
use the platform for any illegal or unfair purposes;
upload any malware to the platform;
overload our servers;
use the platform to upload, post, send or otherwise make available any content which may include spam, unsolicited or unauthorised advertising or any other promotional materials;
resell our services to somebody else;
create a false identity, misrepresent your identity or provide us with inaccurate information;
use or attempt to use another’s account;
do anything that could compromise the confidentiality of your account’s access details;
9) Are there any limits on our responsibility?
Yes. You should be aware especially of the following:
We cannot warrant that the platform, its contents, or your means of communication with the platform are malware free. You must take your own reasonable precautions in this respect.
We may modify, update or suspend the platform or our services in whole or in part without notice, especially in the event of platform routine or emergency maintenance or update, technical failures or other reasons outside our control. We aim to keep the platform available at all times but we are not liable for temporary unavailability.
General rules on the liability for damages are contained in the Czech Civil Code (Act No. 89/2012 Coll., as amended).
10) Can we close your account?
11) What to do if you do not want to use the platform anymore?
You may close your account at any time. If you close your account, you will not be able to use our services. If you close your account before the end of your subscription period, we will not refund you for the unused time and we need a compensate our costs for administrating your account and services. Our right not to refund you according to the previous sentence does not apply if you are a consumer and you exercise your right to withdraw from the contract within the statutory 14-day withdrawal period (as stated in article 13).
12) Information for consumers
We inform you as a consumer about the following information:
Our postal address is the same as the address of our registered office;
Our e-mail address is email@example.com;
You do not incur any costs for provision of the service, except for possible subscription fees;
You do not incur any costs for using remote means of communication;
You need access to the Internet and common web browser (e.g., Google Chrome, Mozilla Firefox, Microsoft Edge, Opera, Safari) to use our platform and services;
You have a right to withdraw from the contract that we conclude upon creation of your account or order of our paid services under the following conditions:
You have a right to withdraw from the contract that we conclude upon creation of your account or order of our paid services in a period of 14 days from the conclusion of such contract, by a notice sent to us not later than the last day of the 14-day period;
We are not bound by any code of conduct within the meaning of Section 1826(1)(e) of the Civil Code;
In case of a dispute with us regarding the rights and obligations hereunder, you may file an application for out-of-court resolution of the dispute. Information on the manner and conditions of out-of-court resolution, as well as the form for initiation of a procedure concerning an out-of-court resolution of a consumer dispute, is available on the website of the Czech Trade Inspection Authority at www.coi.cz in the Czech and English languages. A list of authorities of other EU Member States that are competent to settle consumer disputes out of court is available here. As a consumer, you may also use the online dispute resolution platform established by the European Commission at: http://ec.europa.eu/consumers/odr/.
13) Your rights on defective performance of our services
14) How can you contact us?
You may contact us at the following addresses:
postal address: UNICO.ai CZ, s.r.o., ID no:06118313, Krakovská 1256/24, 110 00 Praha 1, the Czech Republic
1) Who are we and what is this platform?
We are UNICO.ai CZ, s.r.o., ID no: 06118313, registered office at Krakovská 1256/24, Nové Město, 110 00 Praha 1, Czech Republic, a Czech IT company that aims at improving cooperation between universities and businesses.
We want this cooperation to be efficient, transparent and beneficial for researchers, universities, entrepreneurs and the society at large. As one of our contributions towards this goal we have created this smart platform in which everyone may search for experts with relevant focus and expertise. The platform is based on legally obtained public data and on data provided for this purpose by researchers and universities.
We process your personal data if you register with our platform and create your account mainly as an academic or company expert, investor or as a representative of an organisation.
2) Personal data we collect and how we collect it
We may collect your personal data on three occasions:
information from publicly available sources (or from your university),
information you directly give us, and
information we collect from your use of the platform, including information collected from cookies or other tracking technologies.
2.1) Personal data from publicly available sources
In order for the platform to function, we also obtain information about you from publicly available sources. This refers in the first place to information about you that can be used to contact or identify you (e.g., from the website of your university). Such personal information may include your name, email address, telephone number, business postal addresses, age (date of birth if it is public), gender, education, institution (employer) and occupation.
We also collect information that may relate to you or your professional activities such as biographical information, publications, authorship of articles, academic or research expertise or interests, conferences you have attended or groups (societies) of which you are a member.
We do not collect sensitive information such as information about your race, political views, religious views, or health conditions.
We may obtain the information about you and your professional activities only after you create your account in our platform experts.ai. We obtain the information from the following principal sources:
Public websites of universities and other research or educational institutions,
Informační systém výzkumu, experimentálního vývoje a inovací (public data on publicly funded research in the Czech Republic),
Úřad průmyslového vlastnictví (Industrial Property Office of the Czech Republic), and in particular their Patents and Utility Models Database,
Justice.cz (official server of the Czech judiciary that includes various public registers),
Cordis (European Research Portal), and
European Patent Office (Espacenet patent search).
2.2) Personal data you directly give us
During the registration process you may provide us with your basic personal information such as your name, surname, email address, institutional affiliation and your role in relation to the platform’s activity. Once you register, you may also link your account with a profile we may have created internally if your organisation have used our database on its website as a widget to promote its experts and their expertise.
During your use of the platform you may decide to provide us with further details on your professional activities or you may ask us to modify any information related to you that you consider incorrect. That will enable us to provide our users with as accurate information as possible. Providing such information is voluntary. You will always be notified if a certain piece of information is necessary for a certain service to be provided or a certain feature to function.
We also collect information when you contact us for customer support. When you contact our customer support services, we may collect the information we need to categorize your question and respond to it. We also use this information to track potential problems and trends and customize our support responses to better serve you.
2.3) Personal data we collect from your use of the platform
When you visit our website or use the platform, whether as a registered user or a visitor just browsing, we and service providers acting on our behalf automatically (sometimes only you’re your consent) record information that your browser sends whenever you visit a website (hereinafter the Log Data). We do this to monitor and analyze use of the website (platform), for the website’s technical administration, to increase our website’s functionality and to better tailor it to our visitors’ needs.
The Log Data may include information such as:
the type of device you are using (e.g., computer, smart phone, tablet);
the type and version of the Internet browser;
your browser language;
referring and exit pages, and URLs;
information you search for on our website (platform);
time spent on our website (platform);
the number of clicks on a page or feature.
We may combine the Log Data with other information we collect or have about you.
You may decide at any time that you do not want the Log Data to be associated with your account by selecting the relevant option in User settings. If you do so, your Log Data will be pseudonymised and could be used only for monitoring and improvement of the platform. In such a case, we will not be able to provide you with fully personalised services (i.e., some functions of the platform will not be available).
3) Why and how we use information we collect about you
If you visit our website https://experts.ai/, we may process your personal data for the following purposes:
operating our website (via cookies),
creating statistics and reports on our website usage (via cookies),
displaying targeted advertising on other websites and forwarding it to advertising operators (via cookies),
answering your queries and communicating with you,
creating and administrating your profile on the experts.ai platform, including service communication,
enabling you to connect with other users (especially businesses),
sending news related to the platform and our services (newsletter),
doing internal statistics to run and develop our platform,
doing scientific research,
transferring your personal data to third parties for experts scouting and recruitment,
transferring of your personal data to third parties for expert regional mapping and cooperating with public institutions,
transferring your personal data to third parties for analysing innovative environment,
creating public experts’ profiles on another platform by UNICO.ai CZ, s.r.o.
Please be aware that our platform is based on automatic processing, specifically profiling. This means that based on the information that we have collected about you, we can make a profile of you with all information related to you and your work. As a result, our platform users can search you based on criteria (key words) that are significant to you.
3.1) Using cookies and recording information about your behaviour
Without your consent, we may process your IP address and information about your web behaviour to operate our website properly (via necessary cookies).
With your consent, we may process your IP address and information about your web behaviour to create statistics and reports on our website and platform usage, or to display targeted advertising on other websites and to forward it to advertising operators. You may withdraw the consent by changing the cookie preferences or by contacting us.
3.2) Contacting us and individual communication
If you want to make a query, you may contact us. In this case, we will process your personal data to answer your queries and communicate with you.
We may also contact you, especially if we want to cooperate with you in the future.
We process your personal data based on our legitimate interest. You may file an objection against this processing. If the objection is legitimate, we will stop with processing of your personal data for this purpose.
3.3) Registration to our platform and administration of your account
You can create an account of an expert, investor or an organisation in our platform. In this case, we will process the personal data that you filled in the registration to register you and enable you to use the platform for presentation of your profile to other users and other purposes described below. Upon registration, we conclude a contract. Processing your personal data in the described manner is therefore a contractual requirement. Without such processing we cannot properly provide you with our services.
3.4) Improving cooperation between universities and businesses
After your registration, we create your profile based on publicly available information and information that you provide to us (especially your professional and contact data) so that any interested user may be able to find you as an expert or a business or university representative best fitting to specified themes (keywords) and connect with you. In this way, our platform can facilitate communication and improve cooperation between universities, university experts and businesses. Therefore, in the profile, we can show your identification, contact and professional data, especially about your scientific works, achievements or business interests to the other users. The other users can also contact you via our platform.
Processing your personal data in the described manner is a contractual requirement. Without such processing we cannot properly provide you with our services.
You may let us know how you want us to use various types of information we have collected about you while creating your profile. Therefore, we offer you the possibility of tailoring the visibility of various types of information to your needs; you can change the settings any time after your registration. Should you find proposed options not fitting to your needs or wishes, do not hesitate to contact us.
We use your personal data to generate statistics related to the use of the platform to improve it. You may file an objection against this processing. If the objection is legitimate, we will stop with processing of your personal data. We may however still use your anonymised data which are not personal data anymore (we can no longer identify you).
We are engaged in research. We may therefore use certain data for research purposes in the area of AI based on our legitimate interest on scientific research and technological innovation.
You may file an objection against this processing. If the objection is legitimate, we will stop with processing of your personal data for this purpose. We may however still use your anonymised data which are not personal data anymore (we can no longer identify you).
If you are a registered user of our platform, we may send you news related to the network and our projects similar to our platform based on our legitimate interest to send you direct e-mails with information about services similar to the provided service. You can always stop the mailing by clicking on “unsubscribe” in the newsletter.
3.7) Legal defence
In case we get into a dispute, we may process your personal data related to the dispute for the time necessary for solving the dispute. You may file an objection against this processing. If the objection is legitimate, we will stop with processing of your personal data for this purpose.
3.8) Experts scouting and recruitment from third parties
With your consent, we can connect you with a business or other institution (without an account on our platform) which looks for an expert with your expertise for a recruitment procedure (job interview etc.).
You can withdraw your consent before we transfer your personal data to the interested third party. We will then not make the transfer happen.
3.9) Expert regional mapping and cooperation with public institutions
With your consent, we can transfer your personal data especially to public institutions without an account on our platform (such as towns, regions and their municipal offices) for regional mapping of experts with specific expertise. We can then also connect you with the institution so that you can cooperate.
3.10) Analysing innovative environment for third parties
Some businesses and institutions wish to obtain analysis of experts in specific fields of expertise to have knowledge of the latest innovative environment. We can provide them with analysis of the experts with your personal data used on our platform with your consent. Based on the analysis, these subjects may contact you to discuss future cooperation.
You may always withdraw your consent. After that, we will not transfer your personal data to these third parties.
3.11) Creating public experts’ profiles on another platform
We would like to create another platform which aggregates data from this experts.ai platform and other platforms to one. Anyone could then search for an expert and his or her works based on chosen criteria (key words).
We can include your profile in the new platform with your personal data from experts.ai profile only with your consent. You can always withdraw your consent and we will then delete your profile on the new platform.
Overview of processing of your personal data, our legal basis and duration of the processing:
4) Sharing of personal information with third parties
4.1) Public information
Your profile with information obtain from publicly available sources and your basic identification and contact data is visible to any user of the platform. We believe that by providing the users (especially businesses interested in specific areas of research) with researchers’ profiles matching the search criteria we help in achieving the goal for which the information was published (i.e., dissemination of knowledge). This is also the principal of our platform and service.
Nevertheless, we acknowledge that researchers’ preferences change over time and that some researchers may not want to be associated with or contacted about their research (anymore). Therefore, we offer our registered users various options of tailoring their profile visibility and contactability in search results.
With your consent, we may also share your personal data presented in the profile with other non-users of the platform (for recruiting, regional mapping of experts, analysing innovative environment, as described above).
With your consent, we may also share your profile in our other platforms with experts’ profiles.
4.2) Non-public information
Generally, we do not share any non-public information with third parties unless you give us your prior consent. However, we can share your personal information with contractors who assist us in running the platform (e.g. providers of infrastructure). They are in position of a data processor.
If you login to your account via social platforms like Google or LinkedIn, the providers of such platforms can also have a limited access to your personal data (to login you to your account).
We may share your personal information with public authorities when the law requires us to do so. In such cases we share only the information that we have to and we communicate with the concerned users as soon as allowed.
We may also disclose personal information to identify, contact, or bring legal action against a person or entity who may be causing harm or endangering other users or the platform.
5) Transfers of personal information outside of the European Economic Area
6) Data retention
As a general rule, we retain your personal data to the extent and for as long as it is necessary to fulfil the purpose(s) for which it was collected, to resolve disputes, establish legal defences, enforce our agreements, comply with applicable law or do scientific research. Please see the tables “Overview of processing of your personal data, our legal basis and duration of the processing” for more information.
If you think that certain data that we collected should be either deleted or dissociated from you (your profile), please let us know.
7) Your rights
You are entitled to exercise some or all of the following rights free of charge (such rights may depend on various factors, e.g., on the way how we collected your personal data):
a. Right of access: to require information about whether your personal data is retained and access to and/or duplicates of your personal data retained, including the purposes of the processing, the categories of personal data concerned, and the recipients or categories of recipients to whom the personal data is disclosed and where possible, the envisaged period for which the personal data will be stored, or, if not possible, the criteria used to determine that period;
b. Right to rectification and/or erasure: to request proper rectification, removal, or restriction of your personal data, e.g. because (i) of the incomplete or inaccurate nature, (ii) it is no longer needed for the purposes for which it was collected, (iii) the consent on which the processing was based has been withdrawn, or (iv) you have taken advantage of an existing right to object to the data processing; in case your personal data is processed by third parties, we will also forward your request for rectification, removal, or restriction to such third parties unless this proves impossible or involves disproportionate effort;
c. Right to restriction of processing: to request us to restrict the processing of your personal data in the following cases: (i) you have requested a rectification of your inaccurate personal data, and the restriction of the processing will be valid for a period of time necessary to verify the accuracy of your personal data and to rectify them, (ii) the processing of your personal data by us is illegal, but you do not wish to erase them, (iii) we do not need your personal data for the purpose for which we have processed them, but you insist on their processing (esp. storing) by us for determination, exercise or defence of your legal claims, or (iv) you have filed an objection against the processing of your personal data based on a legitimate interest, and the restriction of the processing will be valid for a period of time necessary to determine whether our legitimate interest prevails over your right not to process your personal data;
d. Right to portability: to receive your personal data which we process by automated means based on your consent, in a structured, commonly used, and machine-readable format and to transmit those data to another controller without hindrance from our side; where technically feasible you shall have the right to have the personal data transmitted directly from us to another controller;
e. Right to refuse and withdraw your consent: to refuse to provide and – without impact to data processing activities that have taken place before such withdrawal – withdraw your consent to processing of your personal data at any time;
f. Right to objection against processing of personal data on the basis of legitimate interest: to object against the processing of your personal data on the basis of legitimate interest; based on that objection, we will consider whether it is in our legitimate interest to process your personal data for the given purpose, or whether your right not to process your personal data prevails over our legitimate interest;
g. Right not to be subject to any automated decision-making that would have legal effects on you or that could similarly significantly affect you;
h. Right to lodge a complaint with a data protection authority: If you think that any of the above-mentioned rights are insufficient, you can lodge a complaint with a competent data protection authority. In the Czech Republic, it is Data Protection office with website https://www.uoou.cz/.
You may exercise the rights referred to above, pose any questions, or make any complaints regarding the data processing by contacting us.
9) Contact information
If you have any additional questions or concerns about processing of your personal data, please email us at firstname.lastname@example.org or send a letter to UNICO.ai CZ, s.r.o., ID no:06118313, Krakovská 1256/24, 110 00 Praha 1, the Czech Republic
1. What can you find here?
2. What are cookies?
Cookies can be used for various purposes, especially for:
ensuring the functioning of the website,
saving your preferred language,
analysing traffic to improve the site, or
marketing purposes, in particular for displaying of advertising on the site.
4. Which cookies do we use?
Below, you can find out what cookies we use, for what purposes and how long they stay on your device.
A. Essential cookies
Essential cookies are necessary for our website to perform its basic functions and for us to operate our website properly. These cookies are automatically placed on your computer or other device when you access our website or perform any of the possible activities on our website. You cannot disable essential cookies. Without them, the website could not function properly.
Specifically, we use the following cookies:
B. Analytical cookies
Analytical cookies are used to help us understand how you use our website. We also use Google Analytics to analyse the use of our website.
will not associate your IP address with any other data in its possession. No other personal data (e.g., email, name or telephone number) will be sent to Google, Inc.
For more information on how Google, Inc. uses analytics cookies, please click here:
We will only place analytical cookies on your device if you allow us to do so in the cookie bar.
Specifically, we may use the following cookies:
C. Marketing cookies
Marketing cookies are used to map visitors across websites. These cookies are used to serve ads relevant to individual users and to pass them on to advertising operators.
We will only place marketing cookies on your device if you allow us to do so in the cookie bar.
Specifically, we may use the following cookies:
4. Do you want to change your cooke preferences?
If you do not want us to store analytics or marketing cookies on your browser, you can adjust these preferences directly in the cookie bar or in your browser. This will prevent the collection of data about you. For information about your specific browser settings, please visit the following addresses:
Internet Explorer: https://support.microsoft.com/
Google Chrome: https://support.google.com/
Mozilla Firefox: https://support.mozilla.org/
Microsoft Edge: https://support.microsoft.com/microsoft-edge
If you want to change your cookie settings, you can also contact us at email@example.com.
5. How do we process your personal data?
1. What can you find here?
1.1. In this Complaints Procedure you will find information about the rights arising from defective performance and other conditions for exercising these rights in connection with the services provided by us, UNICO.ai CZ, s.r.o., ID no: 06118313, seated at Krakovská 1256/24, 110 00 Praha 1, the Czech Republic, under any contract concluded with you on the basis of your user account registration or order for a paid service.
2. Your rights from defective performance
2.1. If a defect in our service is a material breach of contract with us:
2.1.1. You have the right to have the defect rectified by supplying a new service without defect or by supplying the missing service, to have the defect rectified by repairing the service, to receive a reasonable discount on the price of the service or to withdraw from the contract.
2.1.2. When notifying us of the defect or without undue delay after notification of the defect, you shall inform us of the right you have chosen. You may not change the choice you have made without our consent; this shall not apply if you have requested the repair of a defect that proves to be irreparable. If we do not rectify the defects within a reasonable time or if we notify you that we will not rectify the defects, you may demand a reasonable discount on the price of the service instead of rectification or you may withdraw from the contract with us. If you do not call your right in time, you have the same rights as in the case of a non-substantial breach of contract with us
2.2. If the service defect is a minor breach of contract with us:
2.2.1. You have the right to have the defect rectified or to a reasonable discount on the price of the service. If we fail or refuse to remedy the service defect in a timely manner, you may claim a discount on the price of the service or you may cancel your contract with us. You cannot change the choice you have made without our consent. Until you exercise your right to a discount on the price of the service or withdraw from the contract, we may supply what is missing or remedy the legal defect. We may remedy other defects at our option by repairing the service or supplying a new service, but this choice must not cause you unreasonable expense.
2.3. You do not have to pay a portion of the estimated price of the service reasonably corresponding to your right to a discount until the defect has been rectified. If you do not notify the service defect in time, you lose the right to withdraw from the contract with us for this reason.
2.4. We do not provide any guarantee of quality for our services or the operation of our platform.
3. How you can exercise your rights from defective performance
3.1. You are obliged to claim the defect from us without undue delay after you could have discovered it with timely inspection and sufficient care, at the latest within 2 years of the provision of the service in question.
3.2. You can assert the rights of defective performance against us via e-mail firstname.lastname@example.org or by sending a letter or in person at UNICO.ai CZ, s.r.o., ID no: 06118313, seated at Krakovská 1256/24, 110 00 Praha 1, the Czech Republic.
3.3. You are obliged to inform us in particular of the following:
3.3.1. defect, its nature and occurrence;
3.3.2. the defective performance claim chosen;
3.3.3. your identification and contact details to the extent necessary for the settlement of the claim.
3.4. You shall bear the costs of asserting rights arising from defective performance. However, you are entitled to reimbursement of the costs reasonably incurred in the event of an accepted claim.
3.5. We will confirm to you in writing that you have exercised the right of defective performance, what is the content of the claim and what method of handling the claim you require. We will also confirm to you in writing the date and method of settlement of the claim, including confirmation of the repair and the duration of the repair, or written reasons for rejecting the claim.
3.6 We or a colleague authorised by us will decide on the complaint immediately, in complex cases within three working days. This time limit does not include the time reasonable according to the type of service required for a professional assessment of the defect. The complaint, including the rectification of the defect, must be settled without undue delay, at the latest within 30 days of the date of the complaint, unless a longer period is agreed. Failure to meet this deadline shall be deemed a material breach of contract.
4. Common and final provisions
4.3. This Complaints Procedure shall come into force on [*].